Frequently Asked Questions

How do I benefit from using Maxwell-Silver New York?


Maxwell-Silver coordinates registry opportunities at the finest home decor boutiques in New York City. By connecting couples with an exclusive, hand-picked list of boutiques where they can choose items that express their individual tastes always ensures complete satisfaction. By providing gift givers with an easy, fast and reliable way to make gift purchases Maxwell Silver ensures that every shopping experience is a pleasant one. The level of personal service offered by Maxwell Silver is unmatched by any other registry provider, in terms of unique gift items as well as cordial, and dependable customer service.

Do I have to pay to use Maxwell-Silver New York?

Maxwell-Silver is a complimentary registry service. There are no fees, hidden costs, or extra charges for creating registries, finding and purchasing the perfect gift, or even just shopping around the site. There is a fee for those who wish to have a consultant join them for a day of registering. See Additional Services on the Registries link.

Are the prices the same at Maxwell-Silver New York as they are in the boutiques?

What about sale prices?

Because we share registry systems with our partner stores the exact prices are reflected in both places, including sale prices. The gift buyer is not penalized in any way by using Maxwell-Silver to purchase an item. There is no extra cost for the item, and shipping and handling fees are also the same or comparable to in-store prices.

Can I buy a gift for someone even if they haven't set up a registry? Can I shop for myself?

Yes, and we hope you do. Through Maxwell-Silver New York you have the freedom to browse the collections of our network of boutiques. Inevitably you'll find the perfect gift for someone, or even better, for yourself. Your purchase would be expedited in the same efficient and simple manner, as a registered gift would be.

How do I return gifts purchased through Maxwell-Silver New York?

If you wish to return an item for a full refund and it was a non-registry purchase, you must first notify Maxwell-Silver within 5 business days of your receipt of the item. Maxwell Silver will notify the store so that they may expect your return. Next, ship your returned directly back to the store. Please be sure to pack the items you are returning very carefully. Also, we recommend choosing a shipping method that will allow you to insure your returned item, as you are otherwise responsible if it is not received in tact. If you should decide to return your item after 5 business days, you will receive a store credit. Again, your first step is to notify Maxwell-Silver New York. Then ship your item back to the store. All registry returns are for store credit only.

How will my name or personal information be used?

Respecting and protecting your privacy is very important to us. Any personal information you submit to us by creating a profile or an account will never be sold or shared with any other stores you are not registering with, companies, or visitors. Your name and information will be used only in ways you specifically request.

Can items be shipped internationally?

At this time, Maxwell-Silver cannot accommodate shipping or billing to international or APO/FPO US military addresses Online. In order to purchase Online from Maxwell-Silver, you must have a regular US billing address. If you have an international billing address and would like to place an order to be shipped within the US, you may do so. Just call 212.799.1711. We hope to add international and APO/FPO shipping and billing capabilities very soon.