How do I make a purchase from a registry list?
You can purchase your gifts Online from our web site, or by fax or phone.
Web site:
To access a couple's registry list follow the prompts under the "Registries" section.
To place an order, just select an item and add it to your shopping bag. If you have any trouble using our Web site please contact a Maxwell Silver consultant at 212.799.1711 for assistance.
Phone/Fax:
To access a couple's registry list by phone you may call 212.799.1711 or fax in your request to . If you prefer to browse before making a purchase, a copy of the couple's registry list may be sent to you via e-mail or fax. Once you have made your selection, you may phone or fax in your order. Also, our consultants are happy to make recommendations for gift purchases and can instantly place your order.
How will I know my gift is on its way?
After you place your order on our Web site you will receive a confirmation via e-mail when the boutique begins expediting your request. Fax orders will be followed up with a fax or phone confirmation. Receipts from phone purchases will be sent as per your specifications. Phone and fax orders placed over the weekend will be confirmed on the following Monday.
Is it safe to use my credit card Online?
Yes. Maxwell-Silver NY uses the highest security measures available on the Web. Click here for more information on our secure server which ensures the safest possible shopping environment for our customers. If you prefer, you may phone in your order by calling 212.799.1711. Monday through Friday, 10:00 a.m. to 6:00 p.m. EST
How long will it take to process my order?
An Online order is processed by Maxwell-Silver NY the minute you purchase a gift on our Web site. The registry is updated automatically so there is no chance of a duplicate gift, and a gift notification is immediately sent to the recipient if you choose that option at checkout. Once the boutique begins to process the order you will receive an e-mail confirmation. If there is a problem with the order, a Maxwell Silver customer care consultant will contact you. Orders placed by phone or fax by 6:00 P.M. EST will be processed the same day. Orders received on weekends will be processed the following Monday.
When will my order be shipped?
Your order will be shipped within the estimated delivery time that accompanies each product's descriptions. Delivery times may vary from one to eight weeks. If a boutique experiences a delay, both you and the gift recipient will be notified by e-mail immediately.
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